Terms and Conditions
The term “Shop Morocco” or “us” or “we” www.shop-morocco.com, the owner of the website whose office address is San Jose,Tarifa,Cadiz,España 11380. The term “you” refers to the user or viewer of our website featured. “Website” means “www.shop-morocco.com”
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors.
We will use all reasonable endeavours to ensure that availability of the website will be uninterrupted and that transmissions will be error free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may be occasionally suspended or restriction to allow for repairs or maintenance, although we will endeavour to keep such restrictions or suspensions to a minimum.
We grant you a limited, non-exclusive licence to access the website, but you must not download from it or modify it or any part of it. Furthermore, you may not reproduce, sell or otherwise commercially exploit this website other than for the purpose of purchasing goods pursuant to these terms and conditions.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense. In particular, you must not use the website in any way which causes or is likely to cause the website to be interrupted, damaged or otherwise impaired.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Shop Morocco's consent.
Your use of this website and any dispute arising out of such use of the website is subject to European Laws.
We will only use the information that we collect about you subject to the provisions of the Data Protection Act 1998. A representative of ours is registered as a “data controller” under that Act.
The personal information, which we hold, will be held securely. This information includes your names, address, phone number and email address. Your credit/debit card details will only be held momentarily during the process. We do not store your credit or debit card details.
We hold all personal information about you solely for the purpose of processing your orders with us [and providing you with promotional and advertising material in respect of our products]. If you wish to find out at any time what information we hold about you, or you wish such information to be amended or removed at any time, please contact us.
Once we receive your order and payment in full (including any applicable delivery charges) we will email you to confirm acceptance to the address provided on your order details. This will create a legally binding contract between us whether or not you receive the email. We reserve the right not to supply you or to cancel orders at our discretion. In the case of us cancelling your order, you will not be entitled to any compensation for disappointment suffered. The minimum age required when purchasing goods from this website is 18 years.
Right for you to cancel your order
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give any reason for cancelling your contract nor will you have to pay a penalty.
To cancel your contract you must notify us in writing.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods and the amounts to be recredited to you.]
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
We aim to have goods delivered in 5-10 days, however this can take up to 2-3 weeks. If you do not receive the goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us in this regard, our only obligation will be:-
(a) To make good any shortage or non-delivery;
(b) To replace or repair any goods that are damaged or defective; or
(c) To refund to you the amount paid by you for the goods in question in whatever way we choose.
We will not be responsible for further shipping costs.
We shall have no liability to any delays in shipping,due to increased security imposed by the buyer's country.
We shall have no liability to any delays in shipping, due to delays in customs and excise processing.
Any duty or taxes, if any, imposed by the buyer's country, shall be the buyer's responsibility.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the previous paragraph.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident
Please ensure that your goods are inspected prior to signature for loss or damage.
Should you have any queries relating to your order or delivery, please contact us at:
Prices are as quoted on the website at the time you place your order, and delivery charges will be applied at the checkout. All prices and delivery charges quoted are valid and effective.
We accept orders:Via the website. Through Paypal and PayVector.
Purchases will be made to Shop Morocco and debited within 3-4 days of purchase.
The name Shop Morocco, will apear on the purchaser's statement.
We process orders through Paypal or PayVector, which protects your payment details. Any loss or damage which you suffer as a result of any loss of security is therefore the responsibility of Paypal or PayVector
When you shop at Shop Morocco you are on a secure server that encrypts (128bit) all of your personal information, including name, address and credit/debit card numbers. Our encryption ensures that no one can access or use your personal information.
All orders for products are subject to stock availability.
Care has been taken with descriptions of all items shown on the website but due to most of our products being hand made there will always be a slight variation in colour,size etc.Colours and sizes of the goods you receive may differ slightly to those displayed on your monitor. All dimensions and weights given are those supplied by the manufacturers and are deemed to be accurate. However, if you have any queries please call or email prior to placing an order. If you are dissatisfied with an item you may of course return it. (Subject to conditions of returns.)
Returns and refunds policy
If you are not satisfied with the order you have received from us you may return it to us within 7 days of delivery. We will exchange or refund any unused items returned to us, as sold in their original condition. Before returning items please send us an email stating your reason. Once we have received back the items in their original condition we shall process your refund.
If we arrange the return of non-faulty goods to us, then the cost price of the return carriage will be deducted from the refund due to you.
If your goods are incorrect, faulty or damaged on delivery, we will exchange the items or issue a full refund to you.
Refunds will be paid within 30 days of receipt of the returned order.
If we are unable to supply any of the goods ordered and you are unwilling to accept a delay in delivery we shall offer an immediate refund.
Your statutory rights are not affected.
Our aim is for complete customer satisfaction. Please do not hesitate to contact us should you have any comments or queries relating to our website and the products.
Note: December 2010, Due to increased U.S. security on incoming cargo, There are possible shipping delays to the U.S.
This does not effect shipping to other countries.